Contact our team.
Email hello@topiarytwins.co.uk for anything to do with an order, a plant or a delivery, and sales@topiarytwins.co.uk for trade, bulk and projects. We reply within 24 hours.
Both addresses are read by a person. Nothing here goes to a ticket queue.
Two addresses,and one phone call.
Pick whichever describes you. Sending to the wrong one costs you nothing — we just pass it across.
Orders, plants and deliveries
An order you have placed, a delivery date, a plant that has arrived, a care question, or a claim under the Matching or Thrive guarantees. Also the right address if you are still deciding and want a straight answer about size or species.
Accounts, volume and specifications
Trade membership at £200 a year for 30% off everything, volume pricing from a minimum of four pairs, commercial supply, multi-site delivery and anything that needs a written specification.
Book a call
30 minutes, complimentary — a £150 value, with no obligation and nothing to buy at the end of it. Available Monday to Sunday, 9am to 7pm. Bring your measurements, or a photograph of the doorway.
We are online only: there is no showroom and no garden centre to visit. A photograph of your space and a call does the same job, and we send photographs of the actual plants before they are dispatched.
A pair on a rooftop terrace · Brighton
Four things that make the first reply useful.
You do not need any of them to get an answer. Include what you have, and we will ask for the rest.
- Rough dimensions, or a photograph of the spot. For a doorway, the height from floor to lintel and the width frame to frame. A photograph taken from where you would stand is worth more than either.
- The form and size you are considering. Balls, lollipops, spirals, clouds, pom poms, bonsai, pencils or cubes — and roughly how tall. If you are not sure, say so; the Plant Finder narrows it down in about a minute.
- Your delivery postcode. Delivery is free to UK mainland. Scottish Highlands, islands and some remote postcodes are surcharged at checkout, and we cannot deliver to Northern Ireland or the Republic of Ireland because of plant health regulations.
- Your timescale. Lead time is 14–21 working days, or 21–28 in peak season between February and May. If you have a date to hit, tell us before you order rather than after.
Write to us here,and we answer today.
It arrives in the same inbox as an email. Within 24 hours, either way.
All three fields are required — a name so we know who we are writing to, and a message so there is something to answer. If you would rather email, hello@topiarytwins.co.uk reaches exactly the same place.
Replies come from a real person within 24 hours. Trade and bulk enquiries are quicker by email to sales@topiarytwins.co.uk.
Six pages that saveyou writing at all.
Most questions we get have a page behind them. These are the ones people are usually after.
Thirty questions on pairs, pricing, delivery, guarantees and trade — the fastest place to start.
Where we deliver, what kerbside pallet delivery means, the guarantees in full, and the cancellation and refund terms.
30 minutes, complimentary, a £150 value. Proportions, species and placement, with no obligation.
Answer a few questions about your space and it narrows the range down to the pairs that suit it.
£200 a year for 30% off everything, priority allocation in the February-to-May rush, and dedicated trade support.
Project pricing from a minimum of four pairs, phased delivery, consolidated shipping and a single invoice.
Just want to look first? The whole range is in the topiary collection, and every listing is a matched pair sourced from growers in Holland and Italy.
Ask us anything.Answered within 24 hours.
Email, form or a 30-minute call — whichever suits you.
