What makes your topiary "pairs" different from buying two individual plants?
Frequently Asked Questions
Quick answers to help you find your perfect pair
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About our topiary pairs
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True pairing isn't simply purchasing two plants of the same species and size. Our pairs are hand-selected for matching characteristics that create perfect architectural symmetry: identical height (within 5cm), matching canopy diameter and density, parallel growth patterns, and visual balance from all angles. Each pair is assessed individually and designated together before leaving the nursery, ensuring they arrive at your doorway as perfectly matched companions—not approximate lookalikes.
Where are your topiary plants grown?
Our specimens are sourced exclusively from specialist topiary nurseries in Holland and Northern Italy—regions with centuries of topiary-growing heritage. These family-run operations have perfected the craft over multiple generations, producing quality that simply isn't available in the UK wholesale market. All plants are inspected and held at our UK fulfilment nursery before dispatch, ensuring they're acclimatised and ready for British gardens.
Why source from Europe instead of British nurseries?
For the same reason you'd choose Italian leather or French wine—mastery develops where tradition runs deepest. Holland and Italy's specialist topiary growers possess multi-generational expertise in cultivation techniques, growth management, and architectural shaping that produces superior specimens. We've searched extensively across the UK and couldn't find nurseries with comparable depth of specialisation in premium topiary. Quality of origin matters, and we refuse to compromise.
Are your plants suitable for the UK climate?
Yes, absolutely. All specimens are acclimatised at our UK fulfillment facility before dispatch and are selected specifically for their hardiness in British conditions. The species we offer (Ilex, Taxus, Ligustrum, Cupressus) are proven performers in UK gardens and have been grown with our climate in mind. We provide comprehensive care guidance including winter protection where needed.
What species do you offer?
We specialise in evergreen species ideal for year-round architectural impact: Japanese Holly (Ilex Crenata), Yew (Taxus baccata), Privet (Ligustrum delavayanum), and Italian Cypress (Cupressus sempervirens) and more. Species availability varies by form and size—browse our collection or contact us for specific requirements.
What forms/shapes are available?
We offer classic topiary forms: Balls (spheres), Lollipops, Spirals, Clouds, and Bonsai and more. Each form is available in multiple sizes and species to suit different doorway proportions and uses. Use our Doorway Calculator or book a consultation to determine the best form and size for your entrance or project.
How old are the plants?
Our specimens typically range from 5-15 years old depending on form and size. Larger topiary (120cm+ height) may be 10-15 years old, while smaller specimens (60-80cm) are generally 5-8 years. This maturity ensures immediate architectural impact and dense, established foliage—not young plants requiring years of development.
Do you offer single plants or only pairs?
We exclusively offer pairs. Our philosophy centres on the art of matching—selecting two specimens that create perfect symmetry. For single topiary specimens, we recommend specialist garden centres or landscape suppliers.
Ordering & pricing
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What is included in the price?
Each pair includes: two hand-matched topiary specimens, planted in grower pots, Free UK mainland delivery, plant passport/phytosanitary certification, care instructions, and our Thrive guarantee. Decorative pots are not included but can be sourced through our recommended pot suppliers at discounted price.
Do prices include VAT?
All prices displayed are final prices—no VAT is added at checkout as we're not currently VAT registered.
Do you offer payment plans or financing?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. Klarna financing is available at checkout for flexible payment options. Trade customers can contact sales@topiarytwins.co.uk to discuss payment terms.
Do you offer payment plans or financing?
Yes, absolutely. All specimens are acclimatised at our UK fulfillment facility before dispatch and are selected specifically for their hardiness in British conditions. The species we offer (Ilex, Taxus, Ligustrum, Cupressus) are proven performers in UK gardens and have been grown with our climate in mind. We provide comprehensive care guidance including winter protection where needed.
Can I get a discount for larger orders?
Trade and bulk order discounts are available for landscape professionals and multiple-pair projects. Contact sales@topiarytwins.co.uk with your requirements for a custom quote.
Do you offer gift cards?
Yes, gift cards are available in preset denominations (£100, £250, £500, £1000) or custom amounts. Perfect for design-conscious friends, new homeowners, or garden enthusiasts. Digital and physical available.
Delivery & arrival
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Where do you deliver?
We deliver to UK mainland addresses with free delivery to most areas. Delivery to Scottish Highlands, islands, and remote areas may incur additional charges—these will be calculated automatically at checkout if applicable.
How long does delivery take?
Typical lead time is 14-21 working days from order confirmation. Where possible, we'll expedite delivery. Please do not book tradespeople or schedule related work until your topiary has been delivered and you've confirmed the delivery date.
When is the best time to plant topiary?
Topiary can be planted year-round in the UK, but optimal times are autumn (September-November) and early spring (March-April) when plants establish roots without summer heat stress or winter frost pressure. We deliver year-round but recommend avoiding planting during hard frost or drought periods.
How are the plants packaged?
All orders are dispatched via pallet delivery. Plants are securely placed onto the pallet, watered, and protected with wrapping to ensure they arrive in perfect condition. You'll receive tracking information once dispatched.
What if plants arrive damaged?
Inspect your plants immediately upon arrival. If any damage has occurred during transit, photograph the plants and packaging, then contact us within 24 hours at hello@topiarytwins.co.uk. We'll arrange replacement or refund promptly.
Will the delivery driver help with placement?
Delivery is made by a third-party courier who can only deliver to kerbside. They are not insured to enter your property or place plants in their final location. Please ensure someone is available to move the plants from the delivery point to your desired location.
How heavy are the plants?
Weight varies significantly by size. Small pairs (60-80cm height) typically weigh 20-30kg combined. Large pairs (120cm+ height) can weigh 60-100kg combined. Consider weight when planning placement on balconies, roof terraces, or other weight-sensitive surfaces, and ensure adequate assistance is available on delivery day.
Returns & guarantees
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What is your return policy?
As living plants are perishable goods, standard 14-day change-of-mind returns don't apply under UK distance selling regulations. However, we stand behind the quality of every pair we send. If your plants arrive damaged, don't match our pairing standards, or show signs of poor health within 7 days of delivery, we'll arrange immediate replacement or full refund—no questions asked. Your statutory rights for faulty or misdescribed goods remain fully protected.
What is your "Matching guarantee"?
We guarantee that each pair is genuinely hand-matched for symmetry. If you receive specimens that don't meet our pairing standards (significant height difference, uneven density, asymmetrical form), contact us within 7 days with photos. We'll arrange replacement or full refund immediately. This is our promise: you'll receive true pairs, or we'll make it right.
When is the best time to plant topiary?
Topiary can be planted year-round in the UK, but optimal times are autumn (September-November) and early spring (March-April) when plants establish roots without summer heat stress or winter frost pressure. We deliver year-round but recommend avoiding planting during hard frost or drought periods.
What is your "Thrive Guarantee"?
Beyond arrival quality, we want your topiary to flourish. Our Thrive Guarantee offers additional protection: if one of your plants doesn't thrive within 6 months despite following our care guidance, we'll replace it for half the cost of a single tree. Just send us photos and email hello@topiarytwins.co.uk. We're invested in your long-term success.
What if I need to cancel my order before delivery?
If you need to cancel after placing your order, please contact us immediately at hello@topiarytwins.co.uk. Once we begin sourcing your specific pair (contacting growers, arranging inspections, phytosanitary paperwork, and transport), we incur real costs on your behalf. If cancellation occurs after sourcing has begun but before dispatch, we'll process a refund minus any demonstrable costs already incurred. We'll always itemise these transparently. The earlier you contact us, the more we can refund.
Do you offer plant health consultations?
Yes, we provide complimentary aftercare advice for the life of your plants. If you're concerned about your topiary's health at any point, email photos to hello@topiarytwins.co.uk and we'll advise on diagnosis and treatment. For complex issues, we can recommend specialist horticultural consultants. We want your topiary to thrive for decades.
Trade & professional services
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Do you offer trade discounts?
Yes, we offer a Trade Members Program. For a £200 annual fee, members save 30% on everything, everyday, plus an additional 30% off all sale items, and receive complimentary horticultural and design services. Landscape architects, garden designers, interior designers, and property developers are welcome to join. Learn more about our Trade Members Program.
Can you provide topiary for commercial projects?
Absolutely. We supply hotels, restaurants, corporate offices, and residential developments. We can assist with specifications, bulk orders, and coordinated delivery to multiple sites. Contact sales@topiarytwins.co.uk with project details.
Do you offer installation services?
We deliver only. For installation, we can recommend landscape contractors in your area if helpful.
Contact & support
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How do I contact you?
Email: hello@topiarytwins.co.uk (general enquiries, customer care)
Email: sales@topiarytwins.co.uk (trade accounts, bulk orders, projects)
We respond within 24-48 hours on business days (Monday-Friday).
Can I book a consultation?
Yes, complimentary 15-30 minute consultations are available via phone or video call. We'll discuss your project dimensions, architectural style, preferences, and recommend suitable pairs. Book via our consultation page.
Do you have a showroom?
No, we operate online-only to keep costs down and offer better value. All specimens are photographed and available to view on our website. Prior to dispatch, we send photos of your exact plants.
Can I track my order?
Yes, you'll receive tracking information by email once your order is dispatched. You can also track your order anytime via the Order Tracking page (link emailed with your confirmation).
Ready to Shop?
Browse our hand-matched topiary pairs—every specimen backed by our 6-month thrive guarantee and supported by the comprehensive care guidance you've just explored.
