Payment Methods

Making architectural topiary accessible shouldn't mean compromising on quality. Choose the payment option that works for your timeline, your budget, and your project.

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Which payment option is right for you?

We offer three ways to complete your purchase. Each is designed for different needs—pick the one that removes barriers and gets you closer to your perfect entrance. Quick comparison to help decide:

 FLEXIBLE

30% deposit

FASTEST

pay in full

0% INTEREST

klarna

Pay Today

30%

100%

33%

Priority Processing

Delivery Within 3 Weeks

28-35 Days Total

Confirmation Within 24 Hours

Day 14+

Day 2

Phyto Certification Starts Within 7 Days

Day 14+

Transport Booked Within 5 Days

Day 14+

Plant Selection Finalised Day 1

After balance 

Day 2

Guaranteed Peak Season Allocation

No Balance Payment Required

0% Interest 

N/A

= Included 

= Not included 

N/A

= Not applicable 
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MOST FLEXIBLE PATH

Reserve with 30% Deposit

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Secure your hand-matched pair today without full investment. We begin working on your order immediately - sourcing, inspecting, and matching your plants - while you keep cash flow flexibility.

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How it works

Step 1: Pay 30% Today 

Your order is reserved immediately. No one else can claim these plants during peak season.

Step 2: We Begin Sourcing

Within 48 hours, we start working on your order:

  • Identifying candidate plants at our partner nurseries
  • Inspecting specimens for quality and form
  • Hand-selecting your matched pair
  • Preliminary matching and photography

Your 30% isn't holding a place in a queue—it's activating expert work on your behalf.

Step 3: Pay Balance When Ready (Or Auto-Charge Day 14)

Complete payment anytime within 14 days. The sooner you pay, the sooner we finalize logistics.

Haven't paid manually? No problem. We'll automatically charge the balance on day 14 so your order keeps moving.

Step 4: Final Logistics & Delivery

Once full payment is received, we:

  • Complete phytosanitary certification
  • Finalize transport arrangements
  • Schedule your delivery (14-21 working days)

Why This Works For You

Lower Immediate Investment

£300-400 reserves a £1,000-1,500 pair. Manageable cash flow without sacrificing quality or timing.

Work Begins Immediately

We don't wait for full payment to start sourcing. Your 30% activates our team—your plants are being found, inspected, and matched while you manage your budget.

Perfect for Project Coordination

Renovating? Waiting on other tradespeople? Reserve your topiary now, complete payment when your project timeline aligns. Your plants are secured during peak season without forcing early delivery.

Zero Pressure, Full Control

Pay the balance whenever you're ready within 14 days. No calls, no reminders (just friendly emails), no pressure. We've designed this to remove friction, not create it.
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FASTEST PATH

Pay in Full

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Complete your purchase in one payment. Your order moves into active sourcing immediately—no waiting periods, no payment schedules, no delays.

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How it works

Pay 100% at Checkout

Your order processes immediately. Full payment means full commitment from both sides—we prioritise your order for the fastest possible turnaround.

Sourcing Begins Within 24 Hours

No waiting for balance payments. We immediately:

  • Contact our partner growers
  • Inspect available stock
  • Hand-select and match your pair
  • Begin phytosanitary certification
  • Coordinate transport logistics

Delivery: 14-21 Working Days

Fastest timeline from order to your door. Nothing is waiting on you—we're moving at full speed from day one.

Why This Works For You

Fastest Delivery Possible

No payment delays = no sourcing delays. If you need your topiary as soon as possible, this is your path.

Priority Processing

Paid-in-full orders move to the front of our sourcing queue. Your commitment equals our commitment—you get priority attention.

One Transaction, Done

No payment schedules to remember. No emails about balance due. Pay once, receive once, simple.

Perfect for Time-Sensitive Projects

Renovation deadline? Event coming up? Garden opening? Pay in full to maximise your 14-21 day sourcing window.
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0% INTEREST

Pay In 3 with Klarna

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Split your purchase into 3 automatic interest-free payments. Your order processes immediately—Klarna pays us upfront, you pay Klarna over 60 days. Best of both worlds: fast processing + spread payments.

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How it works

Pay 1/3 at Checkout (Day 0)

Your first payment (33.3%) is collected immediately. Klarna pays us the full amount, so your order processes exactly like a pay-in-full order.

We Begin Sourcing Immediately

Because Klarna pays us upfront, there's no waiting. Your plants are sourced, matched, and delivered on the same 14-21 day timeline as pay-in-full orders.

Pay 1/3 Again (Day 30)

Automatic payment from your card. No action needed.

Final Payment (Day 60)

Last automatic payment. You're done. Your plants have already arrived by this point.

Why This Works For You

Immediate Processing, Spread Payments

You get the speed of pay-in-full with the cash flow management of installments. Klarna bridges the gap.

0% Interest, No Hidden Fees

Pay exactly the order amount. No interest, no processing fees, no surprises. Just three equal payments.

Instant Approval (Soft Credit Check)

Decision in seconds. Won't affect your credit score. Available to most UK residents.

Perfect for Budget Management

Spread a £1,200 purchase into £400/month payments without delaying your delivery or impacting your project timeline.
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Your payment is Secure.

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We never see or store your card details. Every transaction is encrypted using bank-level security and processed through Shopify's PCI-compliant payment system—the same infrastructure used by Fortune 500 companies.
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256-Bit SSL Encryption

Bank-level security for every transaction

PCI-DSS Compliant

Industry standard payment processing

3D Secure Verification

Additional fraud protection layer

Powered by Shopify Payments

Trusted by millions of businesses globally

Payment Questions

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When will I be charged?

It depends on your payment option:

 

Pay in full: Charged immediately. Sourcing begins within 24 hours.

 

30% deposit: 30% charged at checkout. We begin sourcing immediately (plant selection, inspection, preliminary matching). Remaining 70% charged when you pay manually (anytime within 14 days) or automatically on day 14. Final logistics confirmed after full payment.

 

Klarna: First payment at checkout, then automatically every 30 days. Klarna pays us upfront, so sourcing begins immediately.

What exactly happens after I pay my 30% deposit?

Within 48 hours of your deposit, we activate your order:

 

Active Work Begins:

  • Our team contacts partner nurseries in Holland and Italy
  • We identify 20-30 candidate plants matching your specifications
  • Expert inspection of specimens for health, form, and quality
  • Hand-selection of your matched pair
  • Preliminary height and density verification
  • Photography and documentation for our records

Your Order is Secured:

  • Reserved in our system with priority allocation
  • Protected during peak season demand (Feb-May)
  • No one else can claim these specific plants

You'll receive email updates on progress, including:

  • Confirmation that sourcing has begun
  • Updates if we've identified strong candidates
  • Reminder about balance payment (day 7 and day 12)

The work is real, immediate, and substantial. Your 30% deposit purchases expert time and secures your place during our busiest season—it's not a passive holding fee.

What happens on day 14 if I haven't paid the balance?

If you haven't manually paid your balance within 14 days, we automatically charge the remaining 70% to the card you used for your deposit.

 

Why automatic payment works in your favour:

  • Your order keeps moving (no delays waiting for you to log in)
  • You don't have to remember dates or set calendar reminders
  • We can finalise logistics and book transport immediately
  • Your delivery timeline isn't extended unnecessarily

You'll receive reminder emails on day 7 and day 12 before the automatic charge, so you're never surprised.

 

Prefer to pay early? You can complete payment anytime via your account dashboard or the link in your confirmation email.

Can I pay the balance early to speed up delivery?

Yes! In fact, we encourage it.

 

Here's what paying early gets you:

 

Faster Final Processing:

Once full payment is received, we immediately:

  • Complete phytosanitary certification (EU requirement)
  • Confirm logistics and transport booking
  • Finalize delivery scheduling
  • Move your order to "ready to ship" status

The sooner you pay, the sooner these final steps complete, and the sooner your plants arrive.

 

Timeline impact:

  • Pay balance day 1-3: Could shave 7-10 days off total timeline
  • Pay balance day 7-10: Could shave 3-5 days
  • Auto-charge day 14: Standard timeline

To pay early:

  • Log into your account → Orders → Pay Balance
  • Use the payment link in your confirmation email
  • Email us at hello@topiarytwins.co.uk for a payment link

Is my payment information secure?

Yes. We take security seriously.

 

What we do:

  • All payments processed through Shopify Payments (PCI-DSS Level 1)
  • 256-bit SSL encryption (same as online banking)
  • 3D Secure verification (additional fraud protection layer)
  • Tokenisation (card details stored as encrypted tokens, not numbers)

What we don't do:

  • We never see your full card number
  • We never store your CVV
  • We never have access to your payment details
  • We can't retrieve your card information even if we wanted to

For 30% deposits, your card details are securely tokenised only to process the automatic balance payment on day 14. After your order is complete, these tokens are automatically deleted unless you've chosen to save your card for future purchases.

How does Klarna work?

Klarna is a third-party payment provider that lets you spread payments while we receive full payment upfront.

 

Here's what happens:

 

At Checkout:

  • Select "Pay with Klarna"
  • Choose your plan (Pay in 3, Pay in 30, or Financing)
  • Instant approval decision (soft credit check, won't affect score)
  • First payment processed immediately

Behind the Scenes:

  • Klarna pays us the full order amount upfront
  • Your order processes exactly like a pay-in-full order
  • We begin sourcing immediately
  • You receive your plants on standard 14-21 day timeline

Your Subsequent Payments:

  • Automatic payments to Klarna (not us)
  • You'll receive reminders before each payment
  • Manage payments through Klarna app or website
  • Any payment issues are handled by Klarna directly

Most Popular: Pay in 3

  • £1,200 order = £400 now, £400 in 30 days, £400 in 60 days
  • 0% interest, no fees
  • By the time your third payment is due, your plants have likely already arrived

Learn more at klarna.com/uk

What if my payment fails?

At Initial Checkout:

If your card is declined, you'll see an error message immediately. Common reasons:

  • Insufficient funds
  • Incorrect card details (number, expiry, CVV)
  • Bank security block (especially for first online purchase)

Try: Different card, contact your bank, or choose another payment method (Klarna, PayPal, etc.)

 

For Automatic Balance Payment (Day 14):

If the automatic charge fails, we'll email you within 1 hour with:

  • Payment failure notification
  • Secure payment link to complete manually
  • 7-day grace period before order is affected

We'll automatically retry the payment 3 times over 3 days in case it was a temporary issue (e.g., insufficient funds temporarily).

 

After 21 Days Total:

If we still can't collect payment after 21 days (14 days + 7-day grace), your order may be cancelled and the 30% deposit forfeited to cover the sourcing work already completed on your behalf.

 

We don't want this to happen—we'll work with you to resolve payment issues before it reaches this point.

Can I change my payment method after ordering?

Depends on your order status:

 

Pay in Full Orders: No—payment is complete and cannot be reversed or changed.

30% Deposit Orders: Yes! You can update the card we'll charge for your balance payment:

  • Log into your account → Orders → Update Payment Method
  • Email us at hello@topiarytwins.co.uk and we'll send an update link
  • Must be updated before day 14 (when automatic charge occurs)

Klarna Orders: Contact Klarna directly to update payment details. We can't modify Klarna payment methods—only Klarna can.

 

Want to switch payment types (e.g., deposit to pay in full)? Contact us within 24 hours at hello@topiarytwins.co.uk and we can help if order hasn't begun processing.

What happens if I need to cancel after paying a deposit?

Cancellation terms depend on timing and order status:

 

Within 24 Hours of Deposit:

  • Full refund of your 30% deposit
  • No administrative fees
  • No questions asked

24-72 Hours After Deposit (Sourcing Active):

  • Refund of 30% deposit minus £50-75 administrative fee
  • This covers preliminary sourcing work already completed:
    • Nursery contact and coordination
    • Initial plant identification and inspection
    • Time allocated to your order during peak season

After 72 Hours (Sourcing Advanced):

  • Refund of deposit minus demonstrable sourcing costs (15-30%)
  • We'll provide itemisation if requested:
    • Nursery inspection fees
    • Photography and documentation
    • Phytosanitary certificate preparation (if begun)
    • Transport coordination costs

After Full Payment (Plants Selected & Matched):

  • Standard refund policy applies (see Refund Policy)
  • Plants are live goods and may have been held for you
  • Refund minus reasonable costs incurred

After Dispatch:

  • No refund (plants are perishable goods in transit)
  • See our Matching Guarantee and Thrive Guarantee for quality issues

We're fair and transparent. If you need to cancel, contact us at hello@topiarytwins.co.uk and we'll work through it with you.

Will I receive receipts?

Yes. You'll receive email receipts for every payment:

 

30% Deposit Orders:

  • Deposit confirmation (immediate) - Shows deposit paid, balance due
  • Balance payment receipt (when paid) - Shows full payment complete
  • Final confirmation (before dispatch) - Order complete, tracking info

Pay in Full Orders:

  • Payment confirmation (immediate) - Full receipt with order details
  • Dispatch notification (when shipped) - Tracking information

Klarna Orders:

  • Initial order confirmation from us (immediate)
  • Payment receipts from Klarna (for each of your 3 payments)
  • Dispatch notification from us (when shipped)

All receipts include:

  • Order number
  • Payment amount
  • Payment method
  • Order details (products, quantities, delivery address)
  • Next steps and timeline

Need a copy? Log into your account or email us at hello@topiarytwins.co.uk

Do you accept other currencies?

We accept GBP (£) only.

If you're paying from outside the UK:

  • Your bank will automatically convert the amount to your local currency at the current exchange rate
  • You'll see the converted amount on your bank statement
  • Your bank may charge a small foreign transaction fee (typically 2-3%)
  • The charge will appear as "Topiary Twins" or "Shopify" on your statement

For international orders (where we can ship - very limited):

  • All prices remain in GBP
  • You pay in your local currency (converted by your bank)
  • We receive payment in GBP
  • Delivery charges calculated separately based on destination

Can I pay by bank transfer?

Yes, for orders over £2,000.

Why we offer this:

  • Some customers prefer bank transfer for large purchases
  • Trade customers often use bank transfer for invoicing
  • Business accounting systems may require it
  • No card transaction limits to worry about

How it works:

  1. Contact us before placing your order: hello@topiarytwins.co.uk
  2. We'll send you our bank details and a payment reference
  3. You complete the transfer (typically 1-2 business days to clear)
  4. Once payment clears, we create your order and begin sourcing
  5. You receive order confirmation and timeline

Note: Sourcing begins after payment clears, so account for 1-2 days bank processing time in your delivery timeline.

Bank transfer customers receive the same guarantees, service, and attention as all other payment methods.

Questions about payment? 

We understand payment is a big part of your decision—especially for high-value purchases like architectural topiary. If anything is unclear or you need guidance on which payment option suits your situation, we're here to help.

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FAQs